Around the clock
Technical support works 24 hours a day, seven days a week. The office is open from 9:00 to 18:00.
Customer requests are answered by the United DC team — the team that ran its own data centre in Ukraine from 2001.
To order a server, send a request from its page in the catalogue — we get in touch within a business day.
Requests
Technical support works 24 hours a day, seven days a week. The office is open from 9:00 to 18:00.
Your company’s name, the server or the request number, what happened and when. That way we find the cause sooner.
If a server cannot be reached over the network, we give access to its console on request — on servers that have one.
We send the login details after the server is delivered, to the contacts in your request.
Support is on hand around the clock — by phone or e-mail.